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Default the From Address of an Email

Nov 23, 2015 at 10:29 AM
Hi thank you for the great utility. is it possible to default the from field to a generic email (on an email being responded from the case or queue entities), say "Customer Service" which is a Queue email address. The trick is that it should only happen if the responding user is in a team?

Your thoughts
Nov 27, 2015 at 8:40 PM
Hi sonzofsoil, you create an email from the workflow. but in the "from" field you must enter a CRM record (contact, account, lead, etc..). You cannot fill a text with an email address there...
Hope this helps.

kind regads
Marked as answer by demian_rasko on 4/2/2016 at 1:34 AM